Blog Posts
Ideas, research, and trends from across AI, automation, and modern customer service. The industry we live in, and where it's headed.
September 1, 2026
Gorgias vs Resolvas in 2026: which one actually resolves tickets, and which just routes them?
A helpdesk organizes your queue. An agent empties it. How each tool handles a ticket from arrival to resolution, what stands between the AI and your money, and what both cost at 400 tickets a month.
Read moreSeptember 1, 2026
The State of Shopify Return Policies 2026
We analyzed 110 real store policies: 52 national brands and 58 small Shopify stores compiled through a production policy engine. What stores actually promise, where policies go silent, and what that silence costs.
Read moreAugust 18, 2026
Best automated helpdesk software for ecommerce refunds and exchanges (2026)
Refunds and exchanges are the most expensive tickets in support. Four tools compared on whether they actually execute the Shopify action or just route it to a human faster.
Read moreAugust 18, 2026
Best AI customer support tools for Shopify stores in 2026
Six tools compared on what actually matters: resolution rate, native Shopify order actions, policy grounding, and real cost. With honest notes on where each falls short.
Read moreAugust 10, 2026
Return-item chargebacks: what they are and how to stop them
A return-item chargeback is money the bank pulls back on a product, often after the customer already has the refund. What they are, why they happen, and the layered defenses that stop one before the money is gone.
Read moreAugust 10, 2026
How to prevent return fraud
The fraud types that actually cost you money, the red flags that give them away, and how to stop a bad-faith refund before it goes out, including the gap most AI support agents leave wide open.
Read moreAugust 8, 2026
Gorgias alternatives for Shopify stores
An honest comparison of the AI customer support tools Shopify merchants weigh against Gorgias, including where Gorgias is still the better choice.
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